Refund Policy

Refund Policy

At Sweets In The Mail we understand that sometimes you may wish to return a product, and as such we have a 28 day return policy on all products. After 28 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and must also be in the original packaging. All items are considered packaged if they are sealed by us or the manufacturer. Items which have been opened cannot be returned unless faulty.

To complete your return, you must make contact with us using our contact form. We then request you to send the products back to ourselves and any postage for return will be at your own cost except where a product is faulty.

Please do not send your purchase back to the manufacturer.

There are certain situations where a refund will not be issued:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any request for refund made after 28 days.
* Any purchase made in person in packaging which was not sealed (unless faulty).
*Any item which has been reduced in price as a sale or multibuy offer (for the purpose of clearance) cannot be returned unless faulty.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Credit provided in the form of a gift card, voucher code or other discount will not be compensated in the form of a refund. Any previously used voucher code or discount will no longer be valid. Gift cards will be credited back to the original owner.

Late Or Missing Refunds

It can take up to 5 working days to process a refund. This delay is normally caused by card providers and is not something we have control over. If you haven’t received your refund after this time, please check with your card provider.

If you’ve checked with your card provider and you still have not received your refund, please contact us at [email protected]

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 21 Merchants Court, Bedford, Bedfordshire, MK42 0AT, United Kingdom. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping

To return your product, you should mail your product to: 21 Merchants court, Bedford, Bedfordshire, MK42 0AT, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item.

It is our policy not to refund the cost of shipping the items to the consumer except where goods are faulty.

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